To open a CALL request, you need to log in.

Proceed by clicking on: SUPPORT REQUEST and fill in the following values/fields.

SERIAL NUMBER: select the serial number if available

DELIVERY ADDRESS: indicate the location, only if different from the main one

SUBJECT: brief description of the problem/request

DESCRIPTION: describe the problem as best as possible

TEAM:

-   DOCUMENT MANAGEMENT J/S: dedicated to document solutions (Arxivar)

-   SMART LOCKER: dedicated to Smart Locker

-   NETWORK &SECURITY J/S: dedicated to IT

-   PRINTING OFFICE: dedicated to Printing (including Equitrac/PaperCut)

-   COMMUNICATION SERVICES: dedicated to Visual

- VOICE &CONNECTION: dedicated to connectivity and/or voice

If available, upload a file showing the error by clicking on the three dots in the lower right corner.

When finished, click on “Create support request.”

The system will display the request code, which will be visible on the ticket list.

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